PATIENT GUIDE

 
 
 
 

Welcome to SPH Patient Guide, This is for you to use before, during or after your hospital stay. It contains a lot of important and useful information, We hope you find the information to be helpful, and that it helps you understand what you can expect from us, and what we can expect from you and those that visit you while you're a patient at SANT PARMANAND HOSPITAL

Sant Parmanand Hospital is a state of the art medical facility providing tertiary level of medical care. The hospital was commissioned in October 1997 and within a short span of its existence as a multi-speciality hospital it is regarded as a center of excellence in the professional circles. The 153 bedded hospital is renowned for its medical expertise, excellent nursing care and quality diagnostics. Specialists on the hospital’s panel include some of the most distinguished names in the profession.
The hospital has earned national as well as international recognition as a center of excellence for Joint Replacements, World Class Birthing Centre, Arthroscopic Surgeries, Spine Surgery, Advanced Laparoscopy and Minimally Invasive Surgery. The hospital is equipped with the latest equipment and provides a complete range of diagnostic, medical and surgical facilities for the care of its patients.
The hospital has state of the art world class operation theatres and caters to both national as well as international patients. The hospital is registered with Diplomate National Board to impart post graduate training to medical students in the departments of Orthopaedics, Ophthalmology & Anaesthesiology.
The hospital is ISO 9001:2008 certified and under the process for NABH & NABL Accreditations.


OUR QUALITY POLICY
Sant Parmanand Hospital is committed to provide world-class healthcare by harnessing the state of the art technologies in Patient Care.
We shall strive to meet the expectations, endeavour to surpass them and all our actions will reflect that we are truly ‘Driven by excellence in patient care.


OUR QUALITY OBJECTIVES
To increase Patient Satisfaction Index.
To reduce non-conformances and delays in service areas.
To train, motivate and involve employees in all activities of the hospital towards Continual Improvement.
To reduce customer complaints.
To maintain a safe, clean and healthy environment


HOSPITAL LAYOUT

OUTSIDE LAWN
Parking 
Security & Surveillance Room                                   
STD Booth
OPD Laboratory Collection Centre
Chemist & Optical shop
Driver Room
ICICI Bank & ATM
Laundry Station
Biomedical Waste Disposal                                                                                                                                                                             
Gas-manifold      
Maintenance & Stores
Generator & UPS Room
Fire Station            
Cafe Coffee Day


BASEMENT

Administrative Block     
Office of Director Medical
Office of Director Finance          
Office of Deputy Medical Superintendent        
Office of Administrative Officer          
Office of Assistant Administrative Officer & HR       
Office of Nursing Superintendent         
Medical Records               
 IT                              
TPA & Credit Billing                            
Billing                                  
Finance                               
Stores & Tailoring          
Purchase           
Biomedical & Telephone Exchange Marketing       
VHS & Hearing centre                               
Physiotherapy                    
MRI                       
C.T. Scan                                   
 Auditorium                                          
Laboratory                                              
Blood Bank


GROUND FLOOR


Emergency Services                                          
X-Ray & Digital X-Ray                                                                              
Dexa Scan                                                            
Gastroenterology & Endoscopy                                                                                                                                                            
Minor OT             
Cash Counter                                                  
Delhi Institute of Trauma & Orthopaedics Department                                                                                                                                           
GOPD Complex                                                                                                                                                              
Obstetrics & Gynaecology Department                                                      
General Surgery                    
ENT                        
Cardiology, TMT & 2D Echo Room                                          
Chest & Pulmonology, PFT Room                      
Medicine                     
Paediatrics                                                                                   
Main Reception                                                                                                                                                                             
Enquiry & Front Desk                                   
Telephone Exchange                                                 
TPA Desk                        
Admission Counter                                                                              
Cash Counter
Dental Department                                                                                                 
Social Welfare Department                                
Ophthalmology Department                          
Mortuary   


Economy Wards
1st Floor New Wing         
Doctors Duty Room                                      
Dietary Services                              
Twin Bed Rooms                                
Economy A/C                                    
General Wards                                          
House Keeping Department                    
1st Floor New Wing                               
Mammography          
OPG                                                 
Single Rooms
Birthing Centre & Immunology Lab                                                                                                                                                   
Nursery & NICU


SECOND FLOOR

Executive Director & Vice President Chamber                              
DITO Library                              
Nursing Counter                                   
Single Rooms                           
Eye Care Suit & Eye OT                                    
Twin Bed Rooms
2nd Floor             
Lobby             
ICU Attendants Waiting Hall         
Reception Ultrasound & Colour Doppler Room       
Health Package Room & Uroflowmetry        
Dialysis Centre           
Urology OPD           
Nephrology OPD 
2nd Floor New Wing                                          
Nursing Counter           
Deluxe Rooms            
Maharaja & Maharani Suit         
MTD 


THIRD FLOOR

Main OT Complex & CSSD                                                                 
SICU                                                                                                                                                                                      
SHDU & Day Care                     
Counselling Room                                      
Library & Consultant Club                                                                                      
Single Room
Deluxe Suit           
Anaesthesia Department                             
 MICU & CCU 


FACILITIES AVAILABLE

ORTHOPAEDICS      
* Trauma Services
* Total Hip & Knee Replacement
* Spine Surgery & Microdiscectomy
* Arthroscopy & Sports Injuries
* Paediatrics Orthopaedics


OBSTETRICS & GYNAECOLOGY
* Normal & Abnormal Deliveries
* Routine & Laproscopic Surgeries
* Reproductive & Infertility Clinic
* Recurrent Abortions

GENERAL SURGERY
* Advanced Laparoscopic Surgery for Gall Bladder,
Hernia, Spleen, Colon, Cancer etc
* Major Gastro-intestinal procedures
* Oncosurgery for Cancer of Breast,
Thyroid, Stomach, Gall Bladder, Colon etc
* Paediatrics & Neonatal Surgery
* Neurosurgical Procedures
 
OPHTHALMOLOGY
* Cataract, Glaucoma & Squint Surgery
* Retina Clinic & Angiography
* Phaco

E.N.T.
* Endoscopy Maxillary Surgery
* Speech, Hearing & Vertigo Centre
* Neonatal Hearing Screening Test
          
ONCOLOGY
* Chemotherapy 
           
UROLOGY
* Open Urological Surgery & Andrology
* Lower Tract Endourology & Cystoscopy
* TURP, TURBT, UIU, BNL, URS & PCNL
* Laproscopic Urology & Urogynaecology

PAEDIATRICS
* NICU, PICU
* Treatment of Pre Term & Neo-nates
* Immunisation

NEPHROLOGY
* Dialysis Centre

GASTROENTEROLOGY
* Upper & Lower GI Endoscopy.
* Screening for early detection of GI Cancers.
* ERCP, Bile Duct Stone removal, Stenting for
Cancers.
* Removal of Colon Polyps, Treatment of
Oesophageal Cancers.

MEDICINE
* General Medicine & Chest Medicine
* Rheumatology & Endocrinology

DENTAL CENTRE
* Dentures – Full & Partial, RCT, Crown
* Bridge & Cosmetic Dentistry

CARDIOLOGY
* 2D ECHO & Colour Doppler
* Pace Maker Facilities & TMT
 
LABORATORY (ROUND THE CLOCK)
* Bio-chemistry, Microbiology & Cytology
* Serology & Rapid Culture Facilities
* Immunology Lab

RADIO – DIAGNOSIS
* Digital X-rays, Dexa Scan, Mammography,
OPG, USG & Colour Doppler

PHYSIOTHERAPY
* Pulse Diathermy, Traction & C.P.M.
* Interferential & Cryotherapy.
* Laser, USG & Compression Therapy.
* Manipulative Physiotherapy

CCU, MICU, SICU, NICU & DAY CARE (SHDU)
* Monitors, Ventilators & ABG Analyser
SPIRAL CT SCAN WITH CT ANGIOGRAPHY MAGNETIC RESONANCE IMAGING (MRI)
24 HOUR CHEMIST & OPTICAL SHOP


GENERAL INFORMATION

VISITING HOURS
ICU / CCU / SHDU / SICU
Morning   - 11AM  TO 12 NOON           Evening - 5PM TO 6PM
WARDS
Morning   - 11AM TO 1PM          Evening - 5PM  TO 7PM
*In case you want to visit your patient outside the normal visiting hours than you have to make a paid visiting pass of Rs. 50 for one person at a time which would be valid for 1 hour only.

DISCHARGE AND PAYMENT PROCEDURES

General Discharge Procedures
We will start processing your hospital bill once your Doctor deems you fit for discharge. On receipt of the final bill, please settle the payments due, understand the prescribed medication, when to follow-up, precautions to be taken if any etc from the nursing staff and collect your belongings. Please inform the concerned doctor or in-charge Nurse if you prefer an earlier discharge. The normal discharge process takes about 2 hours. Kindly bear with us.
In case yours is a credit billing case, the discharge process may take minimum of 4 to 5 hours depending upon how fast the final approval is received from your TPA company. Therefore kindly bear with us in case of delay.
Payment of Hospital Bills
*You are requested to deposit minimum payment as advance at the time of admission at the cash counter. You would be briefed about the same by the executive at the admission counter.
*you would be provided with the interim bill by the finance department on daily basis in order to apprise you with the latest outstanding approximate bill towards the treatment of your patient.
Payment may be made at the Reception Counter by:
• Cash
• Credit Card
• Debit Card
If your employer or insurance company is paying your bill, a letter of guarantee from the concerned authority is required at the time of admission.
Please note that Hospital shall not be responsible for refusal of payment by either your employer or your insurer and, in such case, you will be personally liable for settlement of the bill. 

24/7 Services & Facilities:

>> Online Lab reports download, queries, suggestions & complaints
>> Patient Information Touch Screen KIOSK,
>> 2nd Floor attendants lounge
>> Fully equipped centralised air conditioned environment.
>> Hospital is under the surveillance of CCTV cameras.


Room Rent / Schedule of Charges

MAHARAJA               ------------------------------------  INR 11,000.00

DELUXE SUITE          ----------------------------------------------------------- INR 9,000.00

DELUXE SINGLE        -------------------------------------------------------------------------------- INR 6,500.00

SINGLE ROOM          ---------------------------------------------------------------------------------------------------- INR  5,000.00

TWIN BED                  ------------------------------------------------------------------------------------------------------------------------ INR 3,000.00

ECONOMY                 ------------------------------------------------------------------------------------------------------------------------------------------- INR 2,000.00

SURGICAL ICU          ------------------------------------------------------------------------------------------------------------------------------------------------------------- INR 5,000.00

MEDICAL ICU            ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- INR 5,000.00

* ABOVE ROOM RENT CHARGES ARE SUBJECT TO CHANGE, KINDLY CONTACT TO RECEPTION, SANT PARMANAND HOSPITAL.


With healthy wishes

SANT PARMANAND HOSPITAL

SANT PARMANAND HOSPITAL- Best Hospital in Delhi - Best Hospital in India - Joint Replacement Surgery - Neurosurgery in India - TRAUMA - Spine Surgery - Knee replacement Surgery - Hip Replacement Surgery - Laparoscopic Sleeve Gastrectomy - Laparoscopic Gastric Bypass Surgery - Cancer Treatment India - Surgical Oncology
Sant Parmanand Hospital 18, Sham Nath Marg, Civil lines, Delhi-110054, EMAIL :- contact@sphdelhi.org

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